Orange took 2 payments from my card £450
The orange shop in harlow ( orange Harlow) the manger in there had no clue about the laws of trading that if the goods are faulty you are entitled to a full refund within 28 days, My iphone packed up in only 24hrs and he said he would not give me a refund ” its company policy” but the law states you have to, I think someone in this position should be trained in at least the basic laws of trading, And to add insult to injury there card machine took with authorisation a further £450 from my account 10 days later..
here is the advert on oranges website for there phone
I must say the phone now is amazing and the customer support at orange is very good they have taken care of me very well. Polite and very understanding and i would be staying with them for another 10 years……. But the Manger at orange shop Harlow well cant say any thing good about that experience.
Orange
Harlow CM20 1XN
0870 376 3807
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So did you get a refund from orange, can’t beleave they could take money without authority, surely that’s illegal !
Customers service said they would call me back after a 17min long phone call, we went into long discussions about how they were going to reimburse me. No call back as yet waited 20 hours , guess there having a long hard think about it!